Policy: The Akron Porcelain &
Plastics Co. is committed to achieving 100% customer
satisfaction
through continuous quality and cost
improvement.
Strategy: Akron Porcelain & Plastics strives to
build quality into custom molded products by
employing
Advanced Product Quality Planning (APQP) activities to
identify customer needs and to develop a process capable
of meeting those needs. The Voice of the Customer is
paramount in establishing the standards by which Akron
Porcelain & Plastics manufactures, evaluates, and sells
its products. Manufacturing is directly involved in the
control of product quality from receipt of raw materials
through packaging of finished goods. Quality Assurance
establishes and audits the quality system to ensure that
customer requirements are met and Sales oversees the
APQP process to
integrate a cross-functional approach
and achieve customer satisfaction.
Certification: Akron Porcelain &
Plastics is ISO-9000 certified and registered through UL
DQS, Inc. Registration Number 10001361 QM08, Original
Issue Date: February 9, 1999.